Senior Manager - Business Process Outsourcing

October 25

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Wealthsimple

WebsiteLinkedInAll Job Openings

wealth manager • financial advisor • investment manager • portfolio manager • investment adivsor

501 - 1000

💰 Private Equity Round on 2021-05

Description

• Your career is an investment that grows over time! • Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. • Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. • We’re the largest fintech company in Canada, with over 4 million users who trust us with more than $50 billion in assets. • Our teams ship often and make an impact with groundbreaking ideas. We're looking for talented people who keep it simple and value collaboration and humility as we continue to create inclusive and high-performing teams where people can be inspired to do their best work. • As the Senior Manager on the Business Process Outsourcing (BPO) team, you will be responsible for executing an outsourcing strategy to deliver best-in-class, effortless experiences to all clients at scale through our BPO. • As a key member of the leadership team, you will champion the voice of the client across the organization and partner with Data Science, Product, Engineering, Operations and Marketing to enable exceptional client experiences in and outside of our products. • Our ideal hire is passionate about our clients. They have a strong vision for how we delight our clients at scale as well as the ambition and drive to roll-up their sleeves and help us deliver it.

Requirements

• Domain experience - Has had experience working with a BPO and scaling the operations of agents across multiple sites, languages and time zones. • People leadership - Has 5+ years in a leadership role and has a demonstrated ability to set a vision and strategy and coach. • Passion for clients - Is incredibly passionate about our clients and our products. • Developing leaders & teams - Has demonstrated experience leading, building, coaching and empowering strong leaders and teams, both with & without authority. • Communication - Is an excellent communicator and able to convey complex ideas succinctly and with great precision. • Prioritization & problem-solving - Has great analytical and prioritization skills. Approaches problems from first-principles. Knows how to balance what needs to be done with what’s possible to do. Understands the scope of an issue and its priority. • Process mapping / process improvement - Is able to identify opportunities and options for improving processes and how we operate. • Execution - Has a move-fast mentality. • Proactive & assertive- Acts without being told what to do. Brings new ideas to Wealthsimple.

Benefits

• Competitive salary with top-tier health benefits and life insurance • Retirement savings matching plan using Wealthsimple Work • 20 vacation days per year and unlimited sick and mental health days • Up to $1,500 per year towards wellness and professional development budgets respectively • 90 days away program: Employees can work internationally in eligible countries for up to 90 days per calendar year • A wide variety of peer and company-led Employee Resource Groups (ie. Rainbow, Women of Wealthsimple, Black @ WS) • Company-wide wellness days off scheduled throughout the year