IT Technical Operations Manager

July 21

Apply Now

Receive Emails with Similar Jobs

Phaedon

WebsiteLinkedInAll Job Openings

Sparking brand participation, cultivating loyalty and empowering transformation

Loyalty marketing • Loyalty technology platform • Public relations • Social media marketing • Influencer marketing

201 - 500

Description

• Manage incidents, change requests, and service requests for a small IT Operations team • Monitor IT systems for optimal performance and capacity management • Lead or crosstrain in operational tasks such as certificate renewals and replacements, restarting VMs, and fulfilling security access requests • Build collaborative relationships with team members in other disciplines (development, operations, QA, security, project management, application architecture, hosting services, and business teams) • Mentor junior members of the team • Support continuous improvement initiatives including those around monitoring, alerting, incident response, and reporting on the health of our systems • Support migration of technologies/tools to AWS • Support the definition and implementation of Operational standards • Maintain documentation as part of a knowledge base • Contribute to and support technology/tool lifecycle management including operationalizing new technologies • Serve in rotation with a 24x7 on-call IT support team • Lead small projects • Work in an agile (SAFe) framework

Requirements

• Must be extremely detail-oriented and possess organizational skills • Excellent verbal and written communication skills including customer service skills • Strong computer knowledge including the MS Office Suite, VPN and collaboration tools • Strong ability to multi-task, think, and react quickly • Strong triage skills for incident management • Strong understanding of IT systems and how IT systems interact • Familiarity with the function of key cloud infrastructure such as: VPC, ELB, EKS, MSK, etc. • Experience with on-prem technologies such as hypervisors, switches and firewalls is a nice to have • Familiarity with security certificate processing, PGP keys, and common authentication patterns (e.g., OAUTH, SAML) • Ability to learn and recommend new software tools and applications • Ability to work independently and in support of senior leadership efforts • Possess a strong spirit for continuous improvement • Strong ability to mentor and provide leadership to junior staff • College degree or equivalent experience • 1+ years managing junior staff members • 2+ years project/program management experience in an IT environment • 3+ years using application monitoring tools (e.g., AppDynamics, Splunk, Grafana) including experience building dashboards • 4+ years experience working in an IT Operations setting • 6+ years IT Support experience in a software development or data center environment

Benefits

• Equal opportunity employer • Reasonable accommodations available for individuals with disabilities