Customer Service Representative

October 31

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Websea.com

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501 - 1000

Description

• Responsibilities: • Handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls • Independently provide accurate information to resolve problems/issues that arise • Continuously educate one’s self with up-to-date and relevant information to support the customer service operations • Escalate issues to your team leader, managers, and other departments as required • Adhere to the Quality Assurance standards set • Display good team-working attitude and behavior within the team and other departments in the company

Requirements

• 1-3 years experience in frontline customer support, preferably in the financial or service industry • Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience • Both adaptable and resilient, able to operate in a quickly changing environment • Excellent verbal and written professional English and Mandarin • Great at multitasking, prioritizing, and managing time effectively. • Knowledge or interest in blockchain/digital assets/fin-tech industry is a plus • Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)

Benefits

• Company Introduction • Websea is a digital asset trading platform specifically designed for the global youth in the Web3.0 era. • In addition to offering standard trading services, Websea introduces the platform token WBS and its unique Web3.0 token economy model, creating a vibrant ecosystem of social interaction, entertainment, and gaming for users. • Here, young users can not only experience the charm of the Web3 world but also gain substantial rewards and value returns through diverse platform activities.