IT Support Specialist

March 10

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Wedded Wonderland

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Wedded Wonderland is a global platform dedicated to destination weddings, offering brides and grooms access to elite vendors, bespoke experiences, and valuable insights into the wedding planning process. Through its community network, Wedded Wonderland connects wedding professionals worldwide, addressing common struggles faced by couples and providing inspiration for their big day. The site also features articles on wedding trends, vendor spotlights, and tips for planning unique and memorable celebrations.

weddings • travel • destination weddings • marketing • ecommerce

11 - 50 employees

Founded 2013

👥 B2C

🛍️ eCommerce

💄 Beauty

📋 Description

• This is a remote position. • The IT Support Specialist is responsible for supporting the organization’s IT landscape from a systems and integrations perspective. • Operating remotely, this role focuses on application troubleshooting, API integrations, automation workflows, and user support. • Resolve support tickets related to software applications, system performance, and security updates. • Manage and maintain user accounts, permissions, and access controls across various platforms, including Google Workspace and Microsoft 365. • Develop and manage API integrations between business tools (CRM, telephony, scheduling apps) to streamline workflows. • Leverage automation platforms like Make.com and Zapier for process optimization and data synchronization. • Integrate AI-driven productivity solutions (e.g., Avoma, Fireflies.ai) and ensure compatibility with existing systems. • Provide remote onboarding support, ensuring users have the necessary credentials, system access, and security training. • Create and maintain user guides, FAQs, and internal knowledge bases to facilitate self-service support and ongoing learning. • Configure and support telephony solutions (RingCentral, Aircall), scheduling tools (Calendly, Acuity), and CRMs (Zoho). • Assist with the adoption and integration of tools like GoHighLevel and web-based platforms, applying basic web development knowledge when required. • Coordinate with the onsite IT team to ensure consistency in processes, standards, and user experiences. • Communicate effectively with internal stakeholders to gather requirements, provide updates, and address concerns related to IT systems and integrations. • Utilize agile methodologies and sprint-based task management to plan, prioritize, and complete IT projects. • Continuously review and refine IT processes to improve efficiency, reliability, and user satisfaction.

🎯 Requirements

• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field. • 2+ years of relevant IT experience. • Familiarity with operating systems (Windows, macOS) and productivity suites (Google Workspace, Microsoft 365). • Experience with CRM platforms (e.g., Zoho) and telephony systems. • Familiarity with integration platforms (Make.com, Zapier) and basic understanding of APIs. • Strong communication, problem-solving, and organizational skills. • Basic web development skills (HTML/CSS/JS) considered a plus.