Policy and Compliance Operations Associate

6 days ago

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Weedmaps

WebsiteLinkedInAll Job Openings

Internet Technology • Software • Media Services • Marketing • Web Media

501 - 1000

💰 $325M Post-IPO Equity on 2021-06

Description

• The policy and compliance operations associate will efficiently monitor, enforce, and audit all license types following state-by-state guidelines. • This role will be the decision-maker that will authorize a client to be listed on Weedmaps based on the review and validation of the documents provided. • Managing compliance audits of operators, products, images, and metrics along with periodic audits will also be within the scope of work. • Review license renewals and verify that they are acceptable on each state licensing website. • Stay up to date on the state laws and regulations, updating Weedmaps licensing standard operating procedures in a timely manner. • Contact the appropriate person for each listing to obtain renewed licenses in a timely manner, upload the license into Salesforce, and ensure all notes are kept up to date. • Make sound decisions on behalf of Weedmaps to either approve or reject licenses provided • Ensure all contracts are signed and stored within Salesforce by executing audits to ensure compliance. • Be the decision-maker for auditing and approving opportunities (Closed Won) that are submitted by Revenue/Sales. • Execute audits for SOX controls (O2C), as well as research non-compliant operators, products, and images (Trust & Safety) and report findings in a timely manner. • Track, report, and take appropriate action for non-compliance including notification to leadership and legal department • Ensure compliance with our policies and work with our clients and partner teams to deliver exceptional service • Decision-maker for approving opportunities (Close Won) that are submitted by sales. • Meet with Legal weekly for guidance on any potential legal issues that arise • Assist in the development and maintenance of Standard Operating Procedures (SOPs) on policy enforcement. • Work cross-functionally with partners from Sales, Customer Service, Support Operations, and Legal to improve the Weedmaps experience, process, and tooling.

Requirements

• BA/BS Degree required or equivalent experience • 5+ years customer service experience • 1+ years experience writing and maintaining standard operating procedures and policies • Exceptional communication skills, both written and verbal • Experience using SaaS products a plus • Understanding of state by state cannabis laws and SOX compliance • Experience working with cross-functional teams • Strong planning, analytical and organizational skills • Bonus Points: • 2+ years policy and compliance operations experience • Experience in Cannabis industry • Spanish bilingual written/verbal

Benefits

• Physical Health benefits: Medical, Dental & Vision: • Employee - employer paid premium 100% • Company contribution to a HSA when electing the High Deductible Health Plan • For plans that offer coverage to your dependents, you pay a small contribution • Mental Health benefits: • Free access to CALM app for employees and dependents • Employee Training • Mental Health seminars and Q&A sessions • Basic Life & AD&D - employer paid 1x salary up to $250,000 • 401(k) Retirement Plan (with employer match contribution) • Generous PTO, Paid Sick Leave, and Company Holidays • Supplemental, voluntary benefits • Student Loan Repayment/529 Education Savings - including a company contribution • FSA (Medical, Dependent, Transit and Parking) • Voluntary Life and AD&D Insurance • Critical Illness Insurance • Accident Insurance • Short- and Long-term Disability Insurance • Pet Insurance • Family planning/fertility • Identity theft protection • Legal access to a network of attorneys • Paid parental leave