Customer Support Engineer - Machine Learning

September 20

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deep learning • developer tools • machine learning • MLOps

51 - 200

💰 Corporate Round on 2022-05

Description

•Quickly respond to all inbound support requests including email, live chat and community forums •Triage bugs and requests based on customer type and severity of issue •Track inbound and outbound responses to ensure contact SLAs are being met •Maintain a fast response time for entire user base •Collaborate with the engineering and product team when troubleshooting issues and providing feedback on features •Recognize trends in user messages to help identify areas of improvement in internal or external documentation •Learn W&B product features and build up knowledge base to resolve issues on your own

Requirements

•Must be based in Argentina or Uruguay, with a preference for candidates in Buenos Aires or Montevideo •Fluent in English, both written and spoken, in order to communicate with our global team and stakeholders •2+ Programming experience, from either an engineering role, a computer science degree, or personal projects •Python expert •Experience using any of the following: Keras, Tensorborad, Tensorflow, Pytorch, Pytorch Lightning, Jupyter notebooks, colabs, matplotlib and other ML frameworks and tools •A passion for connecting with real users and enabling them to be power users of the product •Good organization of assigned requests to oversee timely follow-up for every message •Work autonomously in a self-directed environment •Proactively find ways to improve processes and collaborate internally •Answer messages with a kind, thoughtful tone that makes users feel appreciated and connected to our team •Interest in machine learning

Benefits

•🏝️ Flexible time off •🩺 Medical, Dental, and Vision for employees and Family Coverage •🏠 Remote first culture with in-office flexibility in San Francisco •💵 Home office budget with a new high-powered laptop •🥇 Truly competitive salary and equity •🚼 12 weeks of Parental leave (U.S. specific) •📈 401(k) (U.S. specific) •Supplemental benefits may be available depending on your location •Explore benefits by country