Member Enrollment Specialist

April 29

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Wellth

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Healthcare Technology • Medication Adherence • Behavioral Economics • Patient Incentives • Provider Technology

51 - 200

💰 $1.5M Series A on 2020-06

Description

• As a Member Enrollment Specialist, you will be the first point of contact to our prospective members, with the task of contacting them via phone to introduce and explain the Wellth program and assist them with enrollment by showing them how to download and use our app. • Work with the rest of the Member Operations team to conduct feedback outreaches to better help members’ voices be heard.

Requirements

• Excellent interpersonal skills • Ability to quickly build rapport with prospective members over the phone • Capable of effectively overcoming objections and conveying benefits to a population base that will benefit from the Wellth program • Positive attitude and empathy for patient needs • Strong organizational skills and the ability to efficiently make a high volume of outbound calls on a daily basis • Attention to detail and ability to follow proper processes and procedures with care • Ability to simplify information and communicate effectively, verbal + written • High School Diploma or GED • Knowledge of Android and iOS mobile technology; capable of guiding less tech-savvy individuals through app download and usage • Bilingual nice to have - English and Spanish

Benefits

• Health, Dental, and Vision Insurances • 401(k) and FSA accounts • Life Insurance • PTO and Paid Holidays