SaaS Onboarding and Implementation Specialist

March 29

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WhatConverts

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Lead Tracking • Call Tracking • Form Tracking • Chat Tracking • Google Ads Conversion Tracking

11 - 50

Description

• Be the first point of contact after a new customer enrolls in product trial; answering any immediate questions and establishing positive customer relationships • Serve as a trusted advisor and platform expert who helps new users navigate through WhatConverts; hosting onboarding calls and support sessions as necessary • Conduct onboarding calls with new customers that are engaging, purposeful, and effective • Perform product demonstrations for customers who enroll in a product trial period organically • Conduct analytical review of usage for customers in trial; ensuring their accounts are healthy and the customer is gaining max benefit from the WhatConverts product before making financial commitment • Work closely with both Support Team and Sales Team; including providing assistance in responding to incoming support requests and/or sales inquiries • Be a dynamic problem solver, a multi-tasking extraordinaire, and a key contributor to our success • Be a team player who embraces our company values of Innovation, Integrity, and Initiative

Requirements

• Must be located in EST time zone to qualify • 2+ years of experience in a combination of corporate onboarding and technical support roles, previous SaaS experience is required • 2+ years of experience working with a modern frontend stack (JS, React, etc.), preferred • Strong knowledge of Google Analytics, or similar web analytics experience • Must have prior hands-on experience working within a CRM • A willingness to learn new things as our company grows • Strong written and verbal communication skills • Ability to analyze problems, develop and execute creative, customer-focused solutions • Demonstrated ability to quickly learn SaaS software and become an expert in its functionality • Strong time management and data organization skills • Previous experience in a sales related role preferred, but not required

Benefits

• Remote first company - we believe in breaking down barriers of bureaucracy and empowering our remote team members to work agilely to accomplish more in a shorter amount of time. • Immediate impact - the moment you join our team we hand you the reins to work on projects independently and make a direct impact. • Health/Wellness - we offer a variety of premium medical insurance plans, as well as dental and vision insurance - making sure you have access to the coverage that works best for you. WhatConverts covers 100% of the premium cost for individual employee coverage under selected base plans, as well as the full cost of employee Life/LTD/STD insurance coverage. • Employee support - we provide an Employee Assistance Program (EAP) that offers counseling, legal, debt management, and travel assistance services free of cost to our employees. • Time off - in addition to paid holidays, WhatConverts offers both flexible time off and competitive PTO plans that continue to offer greater rewards to long-term employees. • Diversity and inclusion - our workplace is positive, supportive, and inclusive and we ask all new hires to bring that same approach.