Wifinity
Wifinity is a company that designs, installs, and operates managed networks and WiFi solutions for various sectors including student accommodations, holiday parks, retirement communities, military sectors, and corporate office spaces. They focus on providing fast, reliable, and fully-managed internet services that meet the expectations of their customers. Trusted by the military for their network security, Wifinity offers flexible commercial agreements and bespoke network designs tailored to their clients' needs. The company ensures corner-to-corner property network coverage and provides ongoing support from their UK-based teams.
Super Fast Internet • WiFi • ISP • Networking • Managed Service
Network Operations Engineer - L1
March 18
🇬🇧 United Kingdom – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
🌐 Network Operations
🇬🇧 UK Skilled Worker Visa Sponsor
Wifinity
Wifinity is a company that designs, installs, and operates managed networks and WiFi solutions for various sectors including student accommodations, holiday parks, retirement communities, military sectors, and corporate office spaces. They focus on providing fast, reliable, and fully-managed internet services that meet the expectations of their customers. Trusted by the military for their network security, Wifinity offers flexible commercial agreements and bespoke network designs tailored to their clients' needs. The company ensures corner-to-corner property network coverage and provides ongoing support from their UK-based teams.
Super Fast Internet • WiFi • ISP • Networking • Managed Service
📋 Description
• Wifinity is looking for a Network Operations Engineer for their NOC team. • Responsible for frontline management of incidents, communications, and escalations during a shift. • Hands-on role working with public and private cloud services and troubleshooting. • Utilise monitoring systems to proactively identify and resolve potential issues. • Conduct a first line analysis of incidents including collection and analysis of relevant diagnostics. • Craft clear and meaningful incident communications. • Work with internal stakeholders to carry out initial triage and ensure accurate ticket management. • Handle customer calls and ensure detailed handover between shifts. • Maintain Infrastructure documentation and knowledge base development.
🎯 Requirements
• Proven experience in a network operations centre, ideally in the ISP/Telecoms industry • Proven experience on incident management processes and prioritisation • Working knowledge of monitoring systems, network management platforms • Ability to multi-task and deal with a combination of fault types at any given time
🏖️ Benefits
• Annual Leave Buy & Sell Scheme • Remote first working environment • Flexibility in work-life balance
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