Wildix
Wildix is a leading provider of unified communications solutions leveraging cloud technology to enhance business communication and collaboration. Their platform integrates various features such as video conferencing, messaging, webinars, and VoIP services, all designed to drive sales and improve operational efficiency. With a strong focus on security and user-friendly interfaces, Wildix aims to streamline communication processes for enterprises worldwide.
Telecommunications • VoIP • Unified Communications • Comunicazione Unificata • Telecomunicazioni
Customer Care and Logistics Specialist
April 9
Wildix
Wildix is a leading provider of unified communications solutions leveraging cloud technology to enhance business communication and collaboration. Their platform integrates various features such as video conferencing, messaging, webinars, and VoIP services, all designed to drive sales and improve operational efficiency. With a strong focus on security and user-friendly interfaces, Wildix aims to streamline communication processes for enterprises worldwide.
Telecommunications • VoIP • Unified Communications • Comunicazione Unificata • Telecomunicazioni
📋 Description
• Be the first point of contact for customer inquiries, delivering prompt and accurate information about our products, services, and order status. • Offer basic troubleshooting and technical support to help customers resolve common product and service-related issues. • Address customer concerns efficiently, ensuring a smooth resolution process and escalating complex cases to the appropriate teams when needed. • Manage incoming tickets in Salesforce, ensuring timely and thorough responses. • Assign cases to the right team members when additional expertise is required. • Support logistics operations, including inventory management, shipping, and receiving, as needed. • Serve as the primary backup for the Logistics Manager, overseeing logistics operations to ensure seamless continuity in their absence. • Collaborate with the warehouse team to ensure accurate and timely order processing. • Maintain precise documentation of shipments, inventory levels, and other logistics-related data for efficient tracking and reporting.
🎯 Requirements
• At least 1 year of experience in Customer Care, Technical Support, or a related field. • Understanding of logistics operations, including inventory management, shipping, and receiving. • Proficiency in CRM systems, such as (ex. Salesforce), with experience handling ticketing systems. • Familiarity with ERP systems like (ex. SAP) and a solid grasp of general logistics workflows. • Strong communication and interpersonal abilities to build and maintain customer relationships. • Ability to quickly adapt to changes in priorities and handle multiple tasks. • Fluency in English both written and spoken. • Bonus Points If You… • Have a basic knowledge of SQL • Speak Italian
🏖️ Benefits
• Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired. • Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success. • Level Up Your Skills – After your probation period, you can enroll in English classes to boost your communication skills. • Career Growth & Development – We cover certifications and IT conferences to keep you at the top of your game. • Well-being Support – We offer access to psychology sessions to support your mental and emotional health
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