Williams Lea
Williams Lea is a global provider of business and administrative support services, specializing in presentations, creative services, secretarial support, document and word processing, billing, collections, and more. They offer tailored services to industries such as legal, financial, and professional services firms, aimed at enhancing operational efficiency and cost reduction. Their ENGAGE technology enables companies to leverage AI for improved service quality and performance in a virtual and digital environment. Operating worldwide, Williams Lea supports businesses with digitized, high-touch, and connected services designed for hybrid workforces in regulated environments.
Pitchbooks and Presentations • Creative and Graphic Design • Business Information Services (BIS) • CRM and Data Management • Digital Mail
Head of Service Design
February 27
🇬🇧 United Kingdom – Remote
💵 £60k - £80k / year
⏰ Full Time
🔴 Lead
✍️ Designer
🇬🇧 UK Skilled Worker Visa Sponsor
Williams Lea
Williams Lea is a global provider of business and administrative support services, specializing in presentations, creative services, secretarial support, document and word processing, billing, collections, and more. They offer tailored services to industries such as legal, financial, and professional services firms, aimed at enhancing operational efficiency and cost reduction. Their ENGAGE technology enables companies to leverage AI for improved service quality and performance in a virtual and digital environment. Operating worldwide, Williams Lea supports businesses with digitized, high-touch, and connected services designed for hybrid workforces in regulated environments.
Pitchbooks and Presentations • Creative and Graphic Design • Business Information Services (BIS) • CRM and Data Management • Digital Mail
📋 Description
• Williams Lea seeks a Head of Service Design to join our team! • Your role will involve shaping and evolving both existing and new digital services and products for TSO. • You will work with a small service design team, including a UX/UI Designer. • This role requires a strong ability to balance stakeholder needs with user demands, driving projects to successful completion. • You will oversee the design process from start to finish, including conducting user research, synthesizing insights, and creating interactive prototypes and final designs.
🎯 Requirements
• Bachelor's degree or equivalent • 5+ years of experience as a Service Designer with a proven track record of delivering impactful digital products, preferably for public sector or regulatory clients or in a public sector or professional services environment. • Strong understanding of user-centred design (UCD) principles, design thinking, and data-driven design • Expertise in conducting user research and usability testing, with the ability to translate findings into actionable insights • Excellent communication and collaboration skills, with experience working closely with cross-functional teams • Strong knowledge of accessibility standards (e.g. WCAG) and inclusive design practices • Familiarity with GDS frameworks, Service Assessments and the Technology Code of Practice
🏖️ Benefits
• 25 days holiday, plus bank holidays(pro-rata for part time roles) • Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances. • Life Assurance • Private Medical Insurance • Dental Insurance • Health Assessments • Cycle-to-work scheme • Discounted gym memberships • Referral Scheme
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