Developer Success Engineer - 区块链技术支持工程师
July 5, 2023
Description
• Assist in resolving technical issues for customers, delivering timely and friendly support to ensure customer satisfaction. • Communicate with customers through online chat and other channels, bridging time zones to offer seamless technical support services. • Aid in documenting and tracking customer issues, collaborating closely with the team to drive issue resolution and gather customer feedback. • Build upon technical support expertise by gradually learning and mastering web3 development technologies, contributing to the company's blockchain projects, and preparing for future role transition. • Deepen your understanding of blockchain technology, engage in internal training and external courses, and continuously enhance your professional knowledge and skills.
Requirements
• Bachelor's degree or higher in a technical field • Minimum of 3 years of experience in blockchain development and support • Excellent oral and written communication skills in both Chinese and English • Strong interest in technology problem-solving with patience and responsibility • Familiarity with blockchain principles and smart contracts • Proficiency in at least one mainstream blockchain development language (e.g., Solidity, Go) • Hands-on experience in blockchain project testing • Knowledge of blockchain development and testing tools • Flexibility to work across time zones • Strong team collaboration skills, proactive attitude, and a willingness to embrace challenges and continuous learning.
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