Customer Success Director

November 10

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Wishpond (TSXV:WISH)

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Online Marketing • Internet Marketing • Lead Generation • Lead Nurturing • Landing Pages

201 - 500

💰 Debt Financing on 2021-09

Description

• Wishpond Technologies currently has the position of Customer Success Director available. • We are searching for a Customer Success Director (Partner Success Director) to join our team. • It will be a temporary appointment for approximately 6 months, with potential to become permanent. • This role is fully remote and can be based anywhere in the world. • Overseeing the Customer Success and Customer Support Teams to ensure the success of our Partners. • Responsibilities include working with executive leadership, developing strategies to improve operational effectiveness, driving partner value, and managing projects. • Must recruit, mentor and empower team members while ensuring operational excellence.

Requirements

• A minimum of 5-7 years experience, preferably within a SaaS-oriented marketing operation or marketing agency. • A degree or diploma that contributes to the organization is considered an asset. • Strong recruitment, training, leadership, and negotiation skills. • In-depth knowledge of marketing strategies and best practices. • Experience in sales is considered an asset. • Capacity to manage global teams and complex projects seamlessly. • Must be detail-oriented and creative and have a passion for helping partners and Team Members achieve their goals. • Self-motivated with the ability to establish and maintain solid relationships through a client-first mentality. • As part of a diverse team, ability to work both independently and collaboratively. • Must be technical, analytical, results-driven and have the ability to multi-task in a fast-paced environment. • Organized, administratively strong, and have solid writing, phone, and general communication skills. • Fluent in English (spoken and written). Knowledge of a second language is considered an asset. • Willing to participate in ongoing education and training for the role.

Benefits

• Fully remote position allowing you to work from your home anywhere in the world! • Exciting and dynamic environment with a great leadership team • Comprehensive training program and regular performance reviews to facilitate your success • Competitive compensation based on experience and proven abilities • Great referral programs with incentives and bonuses • Unbelievable product discounts when you use our products for your own business • A global workforce of multi-cultural and talented colleagues • A close-knit operation with amazing growth opportunities for your personal development • A high-growth SaaS technology company publicly traded on the TSX Venture Exchange • Corporate headquarters in beautiful Vancouver, British Columbia, Canada • Access to our education credits program and so much more!