Technical Account Manager
December 25, 2024
Description
• As a Technical Account Manager (TAM), you’ll plan and execute strategies to drive customer adoption and use of the Wiz platform. • Provide strategic and hands-on technical guidance throughout the customer journey. • Address business and technical needs, streamlining collaboration across departments. • Contribute to customer success by establishing trusted advisor relationships. • Develop Success Plans with customers, outlining critical goals and KPIs. • Measure customer achievements and report both internally and externally. • Identify and address technical issues to ensure customer satisfaction. • Advocate for customer needs across various departments. • Collaborate with Sales and Renewal teams to secure contract renewals. • Help identify opportunities for expanding Wiz usage across customers' organizations. • Maintain up-to-date functional and technical knowledge of Wiz platform. • Continuously monitor news on new and emerging cloud security threats. • Grow knowledge of the Wiz ecosystem and related cloud services.
Requirements
• 3+ years of experience in technical customer facing roles, e.g., Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer. • Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications preferred. • Familiarity with container technologies and their security considerations. • Strong problem-solving skills and ability to troubleshoot complex issues. • Proven track record of building relationships with enterprise clients, driving customer success, and exceeding targets. • Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all organization levels. • B.S. in Computer Science, Engineering, or similar field, or equivalent experience. • Verbal and written fluency in Swedish.
Benefits
• Equal opportunity employer • Diverse backgrounds and experiences valued
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