Production Support Engineer

3 days ago

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Warner Music Group

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With a legacy extending back over 200 years, Warner Music Group (WMG) today brings together artists, songwriters, and entrepreneurs that are moving entertainment culture across the globe$1. .$1

1001 - 5000

💰 Post-IPO Debt on 2021-10

Description

• As a Production Support Engineer you will be responsible for maintaining, monitoring and supporting key technical systems • You will work directly with a small team of Production Support Engineers, collaborate closely with a larger application development group • Ideal candidates will feel a strong sense of responsibility for the systems under their care, and value continuous improvement, knowledge sharing, communication and cooperation. • Write clean and maintainable code in either Java, Python or TypeScript • Monitor production systems in order to respond quickly to issues as they arise, while also improving automated monitoring capabilities to provide timely or advance warning • Own root cause analysis (RCA) of outages, and implement resulting fixes and improvements • Debug and resolve systems errors identified by automated or manual testing • Work closely with business/operations users to troubleshoot, document and resolve issues they’re facing • Execute manual workflows to support business/operations users, and write code to automate the same • Improve CICD, such as by writing GitHub Actions or by modifying infrastructure-as-code (IaC) to provision new resources • Improve your team’s knowledge base by writing playbooks and technical deep dives • Be on-call to respond to high-priority production incidents

Requirements

• You have 3-6 years experience in a DevOps, Production Engineering, Site Reliability Engineering or similar role • Experience working with legacy code, such as Java 11 • Configure, ideally through infrastructure-as-code (IaC), and maintain public cloud infrastructure, such as AWS • Work with relational databases, such as Oracle or PostgreSQL • Troubleshoot user-facing issues involving desktop environments, networking, and web browsers • Effectively communicate with, and write for both technical and non-technical audiences • Being accountable for, responding to, and resolving issues within established Service Level Agreement (SLA) timeframes • Operate effectively in a distributed team environment, with colleagues from across multiple time zones.