WNS
WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.
Customer Contact Center Outsourcing • Finance & Accounting Outsourcing • Legal Services Outsourcing • Procurement Outsourcing • Research & Analytics
Senior Group Manager - Transactional Quality
Yesterday
WNS
WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.
Customer Contact Center Outsourcing • Finance & Accounting Outsourcing • Legal Services Outsourcing • Procurement Outsourcing • Research & Analytics
📋 Description
• Lead and develop a high-performing team • Provide exceptional quality assurance services to our clients • Drive & improve efficiency for better operating margins • Predictive SLA monitoring & reporting •Provide thought leadership and creative solutions • Foster a spirit of continuous learning & collaboration
🎯 Requirements
• Grade 12/Matric Graduates/ Post Graduate • Overall work experience of minimum 15 yrs.; minimum 8 yrs. experience in Quality • Lean Six sigma Black belt certified (Master black belt preferred) • Experience in automation of aspects of Quality function • Knowledge & experience of Agile methodology • Strong work ethic with a will-to-win attitude • Ability to work through unstructured problems, shifting priorities, multiple demands
🏖️ Benefits
• Professional development • Structured career path • Employee experience at the core • Support meaningful initiatives
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