Operations Manager - German
December 6
💃 Anywhere in Latin America – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
⚙️ Operations
🚫👨🎓 No degree required
Description
• Work closely with team leaders and quality team to ensure daily/weekly/monthly output targets are met, on time and accurately; • Use Woflow’s proprietary suite of tools to perform a variety of data structuring and standardization tasks; • Attend daily/weekly/monthly Quality and Development meetings (as invited) and work with L&D and Quality to develop all learning/training materials for relevant client(s); • Communicate reliably and effectively with all team members (auditors, pod leaders, managers, etc.) via proper channels; • Identify key problems or issues with the data structuring and standardization process as they arise and drive efficiency and quality; • Be responsible for the menu team’s adherence to client SLAs, both turnaround time and quality; • Oversee and facilitate the successful scaling of the team to meet new output targets.
Requirements
• At least 2-4 years experience in an operations lead or management position or anything similar. • Must have experience leading a team of at least 15+ team members / direct reports; • Must have an interest in working in a fast-paced, high pressure environment; • Native or bilingual proficiency in the English and German languages, both written and spoken. • You are highly proactive, curious and driven. You seek answers to things you do not know.
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