Customer Support Representative - Independent Contractor

2 days ago

Apply Now

Receive Emails with Similar Jobs

Wolfram

WebsiteLinkedInAll Job Openings

Mathematica • symbolic and numerical computation • parallel processing • data visualization • image processing

501 - 1000

Description

• Responsible for communication, order entry and administrative tasks for the Customer Support department • Communicating with customers via: Phone, Email, Cases, Chat • Assisting customers with: Basic product installation, Product access and activation, Phone orders, Product and course registration • Supporting internal teams by: Assisting Sales with customer inquiries, Handling calls from Sales related to order placement, Processing orders received from customers and Sales within our business system

Requirements

• Proficiency in English with excellent written and verbal communication skills • A minimum of a two-year degree or a high-school diploma and equivalent experience • Two to four years of experience in a customer service environment • Exceptional organizational and time-management skills • Computer literacy and a willingness to acquire additional skills as deemed necessary • Enjoys working with people and solving problems • Willingness to go the extra mile to assist customers • Experience with database systems is preferred