Wolfram
Mathematica • symbolic and numerical computation • parallel processing • data visualization • image processing
501 - 1000
Customer Support Representative - Independent Contractor
November 3
Wolfram
Mathematica • symbolic and numerical computation • parallel processing • data visualization • image processing
501 - 1000
Description
• Responsible for communication, order entry and administrative tasks for the Customer Support department • Communicating with customers via: Phone, Email, Cases, Chat • Assisting customers with: Basic product installation, Product access and activation, Phone orders, Product and course registration • Supporting internal teams by: Assisting Sales with customer inquiries, Handling calls from Sales related to order placement, Processing orders received from customers and Sales within our business system
Requirements
• Proficiency in English with excellent written and verbal communication skills • A minimum of a two-year degree or a high-school diploma and equivalent experience • Two to four years of experience in a customer service environment • Exceptional organizational and time-management skills • Computer literacy and a willingness to acquire additional skills as deemed necessary • Enjoys working with people and solving problems • Willingness to go the extra mile to assist customers • Experience with database systems is preferred
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