Bilingual Customer Support Advocate
November 8
Description
• Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. • Founded in 2014, Wonolo's mission is to help people find consistent work. • Two-sided tech marketplace connecting businesses with underemployed workers in local markets. • Looking for a Bilingual Customer Support Advocate for Wonoloer Live Support team. • Provide friendly and professional customer support experience by phone and email in English and Latin American Spanish. • Ideal candidate will be proactive and dedicated to delivering high-standard customer support. • Exciting opportunity to work with a mission-driven, US-based technology company.
Requirements
• Attitude: Maintain and promote Wonolo’s culture and work ethic. We need our members to be proactive, hardworking, and open to giving and receiving feedback. • Be Positive: Being part of the team means working with everyone to meet our daily goals. We hold everyone who works for us to high standards, but we understand that life sometimes gets in the way. We seek to accommodate everyone's different priorities and lives as much as possible while cultivating a culture of hard work, camaraderie, and excellence. • Commitment: Working with us requires dedication. We have tons of work on our plate. We have lots of customers’ concerns to address, deadlines to meet, reports to make, new projects and new processes to execute, etc. We expect that you'll be able to attend your training and nesting (30-day trial) schedule. Once you pass the 30-day trial, we also expect that you'll be able to render at least 40 hours of work per week. • All geared up to start a career in a work-from-home set-up: Ensure that you have a quiet working environment with minimum distraction, a noise-reduction headset, a fully functioning computer/laptop, and an internet connection of at least 15 mbps with backup in case of connectivity issues. • Attend the online training and nesting: Providing excellent customer support to our Wonolo users requires you to become fully knowledgeable on Wonolo’s platform and its existing processes and policies. • Flexible: Must be willing to work on a shifting schedule in a Pacific time zone.
Benefits
• The opportunity for growth in a mission-driven and well-funded start-up • Company laptop • Option to be paid in US dollars • Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo • Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and wellbeing courses • Paid time off, Holiday pay, and Unpaid time off • Ability to work from anywhere in Colombia, Costa Rica, Guatelama, or El Salvadore (no more commutes!) • Team outings, happy hours, company off-sites, and more!
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