Customer Support Advocate - Email/Chat
2 days ago
Description
• Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. • Founded in 2014, Wonolo's mission is to help people find consistent work. • We connect hundreds of businesses in need of front-line workers with 2 million underemployed workers in local markets. • Wonolo raised $140M to help empower the in-demand workforce by democratizing access to flexible work and opportunities to learn new skills. • Looking for a Customer Support Advocate (Email/Chat) for the Wonoloer Operations team. • Provide a welcoming and professional customer support experience through email, chat, or phone call. • Ideally looking for someone committed to doing good work in a close-knit team.
Requirements
• Attitude: Maintain and promote Wonolo’s culture and work ethics. We need our members to be proactive, hardworking, and open to giving and receiving feedback. • Be Positive: Being part of the team means working with everyone to meet our daily goals. • Commitment: Working with us requires dedication. • All geared up to start a career in a work-from-home set-up: Ensure that you have a quiet working environment with minimum distraction, a noise-reduction headset, a fully functioning computer/laptop, and an internet connection of at least 15 mbps with backup in case of connectivity issues. • Attend the online training and nesting: Providing excellent customer support to our Wonolo users requires you to become fully knowledgeable on Wonolo’s platform and its existing processes and policies. • Pass the Trial Period: There will be four weeks of Nesting/Probation period.
Benefits
• The opportunity for growth in a mission-driven and well-funded start-up. • Health insurance for the principal member including dental and vision. • Company laptop. • Paid time off, Holiday pay, and Unpaid time off. • Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo. • Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses. • Ability to work from anywhere in the Philippines (no more commutes!). • Team outings, happy hours, company off-sites, and more!
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