Screening Operations Specialist - Trust Operations

August 30

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Wonolo

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staffing • on-demand • marketplace • recruiting • gig economy

201 - 500

💰 $138M Series D on 2021-10

Description

•Reviewing the Wonoloers Immigration Compliance Form (ICF) and International Traffic in Arms Compliance (ITAR). The team will check all submitted ICF/ITAR forms and update Wonoloer's profile in Admin and our tracker based on the outcome. •Help in monitoring fill rate for all Customers requiring MVR, ICF, Drug Screening, and custom screening BGC requirements to support Demand teams as well as Wonoloers who are going through pre-job screening requirements. •Work alongside Program Leads and Team Leaders on Trust Ops to help implement, test and/or pilot, new custom screening workflows and processes to streamline efficiency. •Monitor the progress, deny, suspend, or certify Wonoloers who submits for pre-job screening badges, such as MVR, Drug Screening, Custom BGC, and other types of screenings required prior to a worker starting a job. •Submit requests to our vendors such as Evident and Yardstik to initiate appropriate pre-job screening requirements. •Execute sending comms to assist worker go through the funnel process to avoid worker churning. •Become an expert user of our system. You will be involved in learning our product from a functional perspective and then helping our Wonoloers with their questions and addressing their problems and concerns. •Work virtually through our support platform. Deliver a customer support experience that is both amicable and professional through interactions via text, call, and email with our users (if needed).

Requirements

•You’re seeking a group of individuals who can help elevate your career to new heights, and you’re prepared to invest the effort required to achieve that goal. •You are able to seamlessly shift to multiple channels or intake processes, raise issues respectfully, while keeping timelines or priorities on track. •You enjoy being able to work on new things and test new processes and you aren’t discouraged if you need to shift gears or start from scratch in order to provide the best experience possible. •You possess a mindset focused on personal development and consistently pursue feedback, knowledge acquisition, and advancement. •You have a strong concern for individuals, influence, and aiding others in realizing their maximum potential. •Regardless of whether it’s a team member or a stranger, you display humility, kindness, and respect toward everyone. •Easily adapt to changes in task workload. •Demonstrating a keen eagerness to acquire fresh knowledge and skills. •You enjoy being involved in pioneering endeavors or innovations with significant potential. •You’re able to work remotely from home with access to reliable/strong WIFI and a working environment. •You must be fluent in English and have great written and verbal communication. •You must work US time zone hours, 40 hours per week.

Benefits

•The opportunity for growth in a mission-driven and well-funded start-up •Health insurance for the principal member including dental and vision •Company laptop •Paid time off, Holiday pay, and Unpaid time off •Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo •Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses •Ability to work from anywhere in the Philippines (no more commutes!) •Team outings, happy hours, company off-sites, and more!