Client Services Representative

February 13

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First Student

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First Student is the largest passenger transportation company in North America, providing busing, transportation, and maintenance services to school districts and the general public across the United States and Canada. With over 61,000 employees and 545 locations, the company operates in 43 states and 8 Canadian provinces, transporting 5. 5 million children to and from school daily, which amounts to over 1 billion student trips annually. Founded over 100 years ago and based in Cincinnati, Ohio, First Student prides itself on its commitment to safety, diversity, and career opportunities, offering roles ranging from drivers and mechanics to corporate positions.

Full Turn-key Contracting • Global Positioning Systems • Route Optimization with First Planning Solutions • Management Services • Bus Maintenance

10,000+ employees

Founded 1999

🚗 Transport

📚 Education

🤝 B2B

📋 Description

• Act as the main point of contact for clients regarding routing, student information, school schedules, etc. • Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards. • Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention. • Effectively communicate via telephone, email, text message, and chat applications with a school district, transportation partners and team members. • Handle escalated situations with a sense of urgency, calmness, and professionalism. • Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention. • Receive incoming Clients calls with a high level of professionalism and care. • Problem-solve transportation concerns from parents, clients, and Transportation Partners • Successfully navigate multiple computer systems and applications simultaneously • Ability to cross-train and assist in other departments or projects at your manager's request. • Detail and solution orientated while being part of a team environment.

🎯 Requirements

• Strong oral and written communication skills • Strong interpersonal and presentation skills • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook. • Experience working with Microsoft Office Suite in a professional setting.