Consultant - Functional

September 27

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WorkForce Software

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workforce management software • workforce management • time and attendance • time and attendance software • employee scheduling

501 - 1000

💰 Private Equity Round on 2019-06

Description

• Responsible for gathering and identifying customer business requirements from users, customers, and other stakeholders. • This includes creating, maintaining business requirement documents, use cases (including edge cases), and process diagrams. • Help facilitate client workshops either onsite or remotely demonstrating understanding in best practices during the implementation of Workforce Management Software • Help manage customer expectations with relevant communication during key stages of the project lifecycle • Gather customer-specific product needs by completing the standard product questionnaires with valid information and communicate information to WFS project teams • Escalate out of scope requirements and delays to the Project Manager • Provide status updates to Project Manager, customers, and stakeholders on project status • Maintain requirements and keep record of important project artifacts in designated project repository • Organize multiple tasks and prioritize as needed to meet deadlines • Attend and participate in team meetings • Follow process and continuously improve skills by following procedures and processes established by the Functional Consultant Competency Team Leaders • Estimate work effort with accuracy • Partner with all WFS internal teams during project phases to ensure a successful customer implementation • Assist customers with software testing along with roll out and go-live activities such as data loads and system initialization • Learn and mentor others regarding the aspects of labor laws and how they impact employers and their employees • Deliver web-based and on-site customer solution training workshops • Investigate potential Workforce Suite Product project implementation quality issues reported during customer testing phases, including tracking and reporting trending defects • Attend training courses and undertake self-learning as required to further develop the skills and knowledge necessary for continued success • Maintain WFS Product Suite certifications required • Able to consider the customer needs in the development of strategic plans • Troubleshoot issues and escalate problems to appropriate technical experts • Track billable and non-billable project hours • Help mentor other team members • Understands various project management methodologies

Requirements

• 2 years+ experience working in HR/Payroll/HRIS/Business/Systems Analysis or Quality Assurance • Knowledge in generating process documentation • Strong written and verbal communication skills including technical writing skills • Entrepreneurial mindset required, as the role needs capability of rapidly shifting focus and responding to ever-changing conditions • Familiarity with or background in HR, Payroll, or Workforce Management preferred • Familiar with aspects of labor laws and how they impact employers and their employees preferred • Experience implementing/full life cycle packaged software system preferred

Benefits

• Flexible Hours / Work from Home Policy • Pension • Performance Bonus • 25 days holiday plus birthday • Career Development and Training – Be the CEO of your career! • Company paid LinkedIn Learning subscription. • Diversity, Equity, and Inclusion Initiatives including committees such as: Women for Inclusion Age: Unity Beyond Years Racial Equality/Discrimination Mental and Physical Ability WorkForce Pride Network Global Perspectives Band of Veterans • Health and Wellness / Gym Reimbursement • Private Health Insurance • Parental Leave • Employee Assistance Program • Shopping discounts • Community Outreach Programs and Charitable Support