World Class Contact Centers
World Class Contact Centers is a customer engagement company with over 30 years of industry experience, specializing in enhancing brand customer experiences. They offer personalized, adaptive strategies, ensuring a seamless transformation in customer interactions. With a commitment to excellence, WCCC employs innovative methods to select suitable candidates and maintain high-quality customer support across various sectors, resulting in impressive client satisfaction and measurable business improvements.
call centers • contact centers • business process outsourcing • virtual agents • Process improvement
Spanish Bilingual Customer Service Retention Agent
January 8
World Class Contact Centers
World Class Contact Centers is a customer engagement company with over 30 years of industry experience, specializing in enhancing brand customer experiences. They offer personalized, adaptive strategies, ensuring a seamless transformation in customer interactions. With a commitment to excellence, WCCC employs innovative methods to select suitable candidates and maintain high-quality customer support across various sectors, resulting in impressive client satisfaction and measurable business improvements.
call centers • contact centers • business process outsourcing • virtual agents • Process improvement
📋 Description
• Engage with customers professionally, courteously, and energetically, addressing inquiries and requests. • Educate customers on our products and their benefits, providing tailored information. • Apply your skills and advanced strategies to transform cancellation requests into sales and retention opportunities, boosting revenue. • Creatively customize offers according to each customer's needs.
🎯 Requirements
• 2-3 years of experience in customer service, sales, or retention • Excellent interpersonal, written, verbal, and active listening skills • Strong computer skills, including 30+ WPM typing and the ability to navigate multiple programs • Detail-oriented, adaptable, and flexible in a changing environment • Empathetic, diplomatic, and able to exercise sound judgment • Positive, personable, and genuinely interested in others' well-being • Comfortable in a fast-paced, inbound call center environment • Adept at multitasking, prioritizing, and problem-solving • Reliable, committed, and receptive to coaching and feedback • Driven, patient, and able to work independently or as part of a team • Focused on achieving monthly goals and delivering excellent customer service • Skilled at resolving billing issues and explaining procedures
🏖️ Benefits
• Permanent work-from-home, remote role • Independent Contractor Agreement • Full-time, 40 hours per week • Starts ASAP • Paid training program (earn while you learn) • Daily 1-hour paid meal break • Supportive mentoring and coaching • Welcoming, rewarding environment • $5-$7 USD Base pay plus commissions and bonus structure • Weekly pay via Wise • Paid U.S. public holidays
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