ITSM Data Reporting Analyst

October 9

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Worldpay

WebsiteLinkedInAll Job Openings

Technology • Payment Systems • Alternative Payments • Risk Management • Currency Exchange

5001 - 10000

Description

• This role is a key position within the Reporting team and will play a critical part in defining and driving the global implementation of ITSM data collection, management, analysis, and reporting. • You will take responsibility for stakeholder engagement as well as guiding Worldpay colleagues towards the best delivery options available to achieve our mutual goals. • You will need to have a breadth of experience across reporting within the ServiceNow platform, from requirement gathering, through sign-off, to delivery. • Responsibilities include, but are not limited to: Forming an important part of a team of reporting engineers delivering best-practice data management, analysis, and reporting solutions in an Agile-aligned team. • User engagement and scope capture, to understand their strategic goals and for delivery of analysis/reporting solutions. • Design and delivery of analysis/reporting solutions to end users and ensuring they can drive value through data/analytics capabilities and technology. • Ongoing support of solutions, including incident break-fix and bug-fix work. • Use of multiple Servicenow functions/modules to create real-time, dynamic analytics dashboards and provide reporting functions to end users. • Take personal responsibility for quality of your individual deliverables, and contribute to the quality assurance of your team’s deliverables.

Requirements

• ServiceNow Reporting: An exceptional knowledge of the ServiceNow reporting functionality. • ServiceNow Performance Analytics: A comprehensive knowledge of the Servicenow Performance Analytics functionality. • ServiceNow Process Mining: A comprehensive knowledge of the Servicenow Process Mining functionality. • ServiceNow Data Architecture: An excellent knowledge of the Servicenow database structure and data architecture. • ServiceNow KPIs / Metrics: A good understanding of KPI’s, metrics and other Servicenow measurement methodologies. • Report Development: Creating interactive dashboards and reports in Servicenow that provide clear, actionable insights and meet user needs. • Data Analysis: Analysing data to understand trends, patterns, and insights and support colleagues in their reporting design and use. • Communication: Effectively conveying complex data insights in a clear and understandable manner to stakeholders, and able to tailor results into language appropriate for the audience. • Problem Solving: Strong analytical and problem-solving skills with an eye for detail. • Open Minded: A willingness to learn and adapt with a positive attitude to challenges and opportunities. • Detail Minded: These responsibilities require a robust understanding of data reporting, and meticulous attention to detail / aesthetic. • Specialist Skills: Skilled at using the Microsoft environment and tooling suites – including Azure Database/Platform knowledge and Power BI Workspace/Gateway administration.

Benefits

• A competitive salary and benefits. • Time to support charities and give back to your community. • Parental leave policy. • Global recognition platform. • Virgin Pulse access. • Global employee assistance program.