Worldsensing
Worldsensing is a company specializing in wireless connectivity solutions for remote monitoring in civil infrastructure and related areas. With over 3000 deployed networks across 70 countries, the company offers scalable and flexible solutions to ensure seamless data streaming from sensors to information systems. Worldsensing provides tools for deploying end-to-end, open, interoperable wireless networks for industries such as mining, construction, transport, and civil infrastructure. Their products include edge devices for data acquisition, gateways, repeaters, and management software to handle network and device operations. With over 15 years of experience, they support geotechnical and structural monitoring, as well as environmental compliance, aiming to enhance safety and efficiency in asset-heavy industries worldwide.
Industrial Internet • Business Process • Machine-to-Machine (M2M) • Wireless Sensor Networks • Cloud Computing and Processing
Senior Technical Support Engineer - LATAM
January 29
Worldsensing
Worldsensing is a company specializing in wireless connectivity solutions for remote monitoring in civil infrastructure and related areas. With over 3000 deployed networks across 70 countries, the company offers scalable and flexible solutions to ensure seamless data streaming from sensors to information systems. Worldsensing provides tools for deploying end-to-end, open, interoperable wireless networks for industries such as mining, construction, transport, and civil infrastructure. Their products include edge devices for data acquisition, gateways, repeaters, and management software to handle network and device operations. With over 15 years of experience, they support geotechnical and structural monitoring, as well as environmental compliance, aiming to enhance safety and efficiency in asset-heavy industries worldwide.
Industrial Internet • Business Process • Machine-to-Machine (M2M) • Wireless Sensor Networks • Cloud Computing and Processing
📋 Description
• Support and become the technical point of contact with our customers and partners to resolve issues, providing best-in-class customer support and training. • Providing first-line technical support (through the support platform and remote connection if required). • Provide support by troubleshooting problems and diagnosing and solving hardware or software faults, including procedural documentation and relevant reports if required. • Working continuously on a task until completion including escalations and development requests. • Responding within agreed time limits to call-outs. • Prioritizing and managing many open cases at one time. • Open, manage, and follow up until the closure of the RMA process (return merchandise authorization) of damaged material. • Constantly improve your performance, meeting the goals assigned by the company and the manager of the department. • Guide customers through the CMT Cloud deployment and configuration process. • Onboarding and training partners and customers when required. • Keep updated on Worldsensing products and solutions. • Coordinate the technical services purchased by the customer. • Provide technical guidance to sales teams and customers as technical presales point of contact (eg, 3rd party software integrations). • Taking part in new developments and helping the Product team when required. • Collaborate with other departments (R&D, Product, Sales, Customer Operations…) on existing and new process deployment when required.
🎯 Requirements
• 10+ years of work experience in technical field support roles that require frequent interaction with customers, with products that include hardware, software, and networking. • Knowledge of computer networking. • Knowledge of server administration and Linux / Windows. • Practical knowledge of web-based APIs and front-end web-based technologies (HTML, CSS, Javascript, ...). • Knowledge of script programming. • A technical degree preferably in Computer Science, Telecom, or Electronics is a plus. • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution. • The ability to work well in a team. • Problem-solving skills. • A strong customer focus. • The ability to prioritize your workload. • Attention to detail. • Strong language skills in Portuguese, Spanish, English. • Experience in similar positions will be considered. • Willingness to travel.
🏖️ Benefits
• Competitive salary and benefits package • Opportunity for professional growth and development • Great work environment: we are a passionate, tight-knit team hailing from 20+ countries • We are a family-friendly company and support a healthy work-life balance, we’re outcome oriented • Work-from-home policy (flexibility) • We like grabbing lunch or a drink together, and coming together for fun events organized by Worldsensing • We love to learn and we love to share so you will actively participate in our knowledge sharing initiatives or transversal committees (communities, show and tell, etc.) • Opportunity to work for a global IoT player which has been labeled as one of the organizations actively shaping and pioneering the Industrial Internet • Hybrid working environment
Apply NowDiscover 100,000+ Remote Jobs!
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.