Technical Support, L1

December 5

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WP Engine

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

☁️ SaaS

🤝 B2B

Description

• As a Technical Support L1, you’ll be providing support to our customers primarily using live chat, but also over the phone and via support tickets. • You will serve as the first point of contact for our customers, supporting all of their WordPress questions and needs. • You will develop a deep technical knowledge of the various open source technologies which deliver amazing digital experiences for our customers. • WP Engine cares about you, meaning that we invest in both personal and professional development. • Our mission is to develop you to your full potential and work with you through each stage of your career. • We like to promote people within our business, and many of those folks started out in technical support. • We recognize and reward talent, at WP Engine the best get better. • If you are a self-motivator seeking a challenge and can think creatively, then this role is for you!

Requirements

• 1-2 years of experience working in technical support or a customer service position • Open source content management systems WordPress: knowledge of WordPress, Plugins, and Themes. • Knowledge of DNS and SSL • You understand the usage of file systems and the tools for remotely managing web content on a web or file server • Knowledge of Linux Command Line • You have experience with StudioPress and/or the Genesis framework • You have previous experience with online Chat and/or instant messaging tools • You have previously worked with customers via phone support • Understanding of the core error codes associated with web hosting (eg. 404 etc)

Benefits

• Company Stock Options (Every employee is an owner in the company) • Health Benefits (100% Paid Employee Medical, Dental, and Vision) • Pension Scheme with a match • Life Insurance and Income Protection (100% Paid) • Supplemental Maternity & Paternity Pay • Employee Assistance Program • Generous Vacation Time (Who doesn’t like time off) • One-time €495 Home Office Stipend • Company Wellness Days