Wrike
Wrike is a leading work management platform that streamlines workflows and enhances collaboration for businesses worldwide. Recognized as a Leader in the 2024 Gartner Magic Quadrant for Collaborative Work Management, Wrike offers solutions for diverse teams such as marketing, creative, product, client services, IT, operations, HR, legal, finance, and more. The platform provides a range of features including AI-powered automation, analytics, Gantt charts, Kanban boards, and customizable dashboards to maximize productivity and efficiency. Trusted by over 20,000 organizations globally, Wrike helps teams align strategy with execution, improve visibility, and manage resources efficiently. It supports integration with over 400 popular apps and ensures robust security, making it an ideal choice for enterprise-level implementation as well as for smaller teams looking to enhance their project and workflow management capabilities.
project management • team collaboration • task management • work management • Gantt charts
Junior Scale Customer Success Manager - DACH
3 days ago
Wrike
Wrike is a leading work management platform that streamlines workflows and enhances collaboration for businesses worldwide. Recognized as a Leader in the 2024 Gartner Magic Quadrant for Collaborative Work Management, Wrike offers solutions for diverse teams such as marketing, creative, product, client services, IT, operations, HR, legal, finance, and more. The platform provides a range of features including AI-powered automation, analytics, Gantt charts, Kanban boards, and customizable dashboards to maximize productivity and efficiency. Trusted by over 20,000 organizations globally, Wrike helps teams align strategy with execution, improve visibility, and manage resources efficiently. It supports integration with over 400 popular apps and ensures robust security, making it an ideal choice for enterprise-level implementation as well as for smaller teams looking to enhance their project and workflow management capabilities.
project management • team collaboration • task management • work management • Gantt charts
📋 Description
• Wrike is the most powerful work management platform. • We are seeking a Scaled Customer Success Manager - DACH to join our team. • You will play a critical role in helping our Wrike customers maximize the value from our platform. • Work directly with a diverse customer base, driving product adoption and satisfaction. • Focus on handling a high volume of accounts using a scalable approach to customer engagement.
🎯 Requirements
• 2+ Years of Experience: Proven experience in a Scale Customer Success, Account Management, or similar customer-facing role, preferably within the SaaS industry. • Customer-Centric Mindset: A strong focus on understanding customer needs and delivering value to help them achieve their goals. • Discipline and Organization: Exceptional organizational skills with the ability to manage large volumes of activities efficiently, ensuring that both quality and quantity of engagement are maintained. • Curiosity and Learning: A high degree of curiosity and a willingness to continuously learn and grow in your role. • Digital Engagement Experience: Experience in driving digital engagement campaigns. • Business Acumen: Solid understanding of business processes and negotiation, particularly in an enterprise customer context, as well as having a data driven mindset. • Ability to communicate written and orally in English and German is a must.
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