Product Content Engineer
November 22
Description
• Join us as a Product Content Creator and help our customers and prospects realize the impact of Wrike’s solutions. • Craft compelling content for multiple channels that bridges the gap between technical functionality and business value. • Report to the Director of Solution Innovation with a dotted line into the Demo Engineering Team Lead for day-to-day work. • Utilize Wrike (and other design tools, from time to time) to create content that demonstrates our value while reflecting best practices. • Engage closely with stakeholders in an agile-light approach, participating in standups and planning meetings to sync on priorities and progress. • Operate in a hybrid work mode, ensuring flexibility and collaboration across global teams. • By crafting compelling Wrike product demonstrations that visualize intricate business scenarios and user stories. • By designing and iterating on in-product templates that address specific industry needs and enhance customer experience with newly released Wrike functionalities. • By aligning demo and use case template content to tell a consistent story. • By resolving Demo account help requests. • By engaging with stakeholders to gather feedback, refine content, and ensure alignment with business objectives and customer expectations. • By working autonomously to generate creative solutions benefiting our broader Sales and Success teams, increasing scalability and reusability in our content strategy. • By partnering with product teams to share feedback and support customer-facing scenarios.
Requirements
• A Bachelor’s degree plus 2-4 years of relevant experience in a sales, sales engineering, customer success, or marketing role within a SaaS environment OR a project management role in Marketing, Professional Services, Product Manufacturing, IT, Software Development, Construction, or another similar industry. • Genuine curiosity and enthusiasm for continuous learning and development, along with openness to feedback and adaptability in a fast-paced environment. • Strong communication skills, capable of presenting technical information with clarity and engagement. • An empathetic and proactive approach to understanding customer challenges and converting technical features into value-driven stories. • A detail-oriented nature with exceptional organization and project management abilities, capable of juggling multiple projects. • A strong team-player ethos with the ability to work effectively with diverse groups, coupled with self-starting and ownership skills.
Benefits
• Paid Time Off programs for Vacation, Holidays, and Volunteering • Medical, Dental, and Vision health insurance plans • Life insurance plan • Paid Parental Leave (18 weeks for mothers giving birth, 4 weeks for other parents) • Employee Assistance Program
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