Wrike
Wrike is a leading work management platform that streamlines workflows and enhances collaboration for businesses worldwide. Recognized as a Leader in the 2024 Gartner Magic Quadrant for Collaborative Work Management, Wrike offers solutions for diverse teams such as marketing, creative, product, client services, IT, operations, HR, legal, finance, and more. The platform provides a range of features including AI-powered automation, analytics, Gantt charts, Kanban boards, and customizable dashboards to maximize productivity and efficiency. Trusted by over 20,000 organizations globally, Wrike helps teams align strategy with execution, improve visibility, and manage resources efficiently. It supports integration with over 400 popular apps and ensures robust security, making it an ideal choice for enterprise-level implementation as well as for smaller teams looking to enhance their project and workflow management capabilities.
project management • team collaboration • task management • work management • Gantt charts
Scale Customer Success Manager - DACH
February 28
Wrike
Wrike is a leading work management platform that streamlines workflows and enhances collaboration for businesses worldwide. Recognized as a Leader in the 2024 Gartner Magic Quadrant for Collaborative Work Management, Wrike offers solutions for diverse teams such as marketing, creative, product, client services, IT, operations, HR, legal, finance, and more. The platform provides a range of features including AI-powered automation, analytics, Gantt charts, Kanban boards, and customizable dashboards to maximize productivity and efficiency. Trusted by over 20,000 organizations globally, Wrike helps teams align strategy with execution, improve visibility, and manage resources efficiently. It supports integration with over 400 popular apps and ensures robust security, making it an ideal choice for enterprise-level implementation as well as for smaller teams looking to enhance their project and workflow management capabilities.
project management • team collaboration • task management • work management • Gantt charts
📋 Description
• Implement Digital Plays: Develop and execute digital engagement strategies (e.g., webinars, automated email campaigns, in-app messaging) to enhance product adoption and user engagement. • Drive Product Adoption: Focus on scalable approaches to drive product adoption and satisfaction. • Customer Engagement: Engage with customers through digital channels to ensure they realize the full value of the Wrike platform. • Identify Growth Opportunities: Leverage insights from digital interactions to identify and nurture potential opportunities for account expansion. • Monitor Customer Health at Scale: Use digital tools and analytics to monitor customer health metrics, identify trends, and recommend strategies for retention and growth (GRR and NRR). • Promote a Digital-First Culture: Contribute to establishing best practices and a digital-first approach in customer success initiatives across the company.
🎯 Requirements
• 2+ Years of Experience: Proven experience in a Scale Customer Success, Account Management, or similar customer-facing role, preferably within the SaaS industry. • Customer-Centric Mindset: A strong focus on understanding customer needs and delivering value to help them achieve their goals. • Discipline and Organization: Exceptional organizational skills with the ability to manage large volumes of activities efficiently, ensuring that both quality and quantity of engagement are maintained. • Curiosity and Learning: A high degree of curiosity and a willingness to continuously learn and grow in your role. • Digital Engagement Experience: Experience in driving digital engagement campaigns • Business Acumen: Solid understanding of business processes and negotiation, particularly in an enterprise customer context, as well as having a data driven mindset. • Ability to communicate written and orally in English and German is a must.
🏖️ Benefits
• 28 calendar days of paid vacation • Sick leave compensation • Life insurance plan • Health insurance plan • Fitness plan (800 EUR/year) • Parental leave • 2 volunteer days • Full-remote & On-demand access to Co-working space • Utility allowance (30 EUR/month, subject to taxation)
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