Senior Business Systems Analyst

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Wrike

WebsiteLinkedInAll Job Openings

project management • team collaboration • task management • work management • Gantt charts

1001 - 5000

💰 $15M Series B on 2015-05

Description

• Wrike is looking for a Senior Business systems specialist who thrives on supporting internal customers. • Partner with Customer Success professionals to help them best leverage our tech stack (Salesforce, Workato, Vitally, Wrike) to manage their book of business, reduce churn and drive expansion • Scope and deliver processes automations and technical projects from inception to maintenance • Utilize industry best practices to configure and optimize Vitally and other customer success tools • Closely collaborate with Salesforce admins, Backend team, and other engineering teams to ensure the alignment among systems • Optimize existing business processes - collect requirements from stakeholders, brainstorm solutions, present suggestions and drive the implementation • Create and maintain technical design documentation

Requirements

• 4+ years of hands-on experience with Customer Success Platforms (CSP) such as Vitally, Gainsight, PlanHat, or similar, including implementation, customization, and support • Proficient with integration platforms such as Workato, Zapier, or Boomi • Experience with Salesforce, including flows, reports, page layouts and dashboards; Salesforce certifications are a plus • Understanding of Sales/CS Engagement platforms like Outreach and Salesloft • Proficiency in SQL, capable of writing complex queries for data analysis • Experience working with APIs and Webhooks • Great communication skills and a proactive approach to supporting internal customers

Benefits

• 28 calendar days of paid vacation • Sick leave compensation • Life insurance plan • Health insurance plan • Fitness plan (800 EUR/year) • Parental leave • 2 volunteer days • Full-remote & On-demand access to Co-working space • Utility allowance (30 EUR/month, subject to taxation)