Technical Support Engineer (23:00pm - 07:30am EEST)

September 6

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Wrike

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Do the best work of your life.

project management • team collaboration • task management • work management • Gantt charts

1001 - 5000

💰 $15M Series B on 2015-05

Description

• As a part of our team, you’ll be building relationships with our customers • helping them use the Wrike project management software • assisting them with any challenges they encounter • This includes answering technical and billing questions • discussing the benefits of the product to help turn prospective customers into paid customers • solving tickets • dealing with complaints • and further developing our knowledge base while working with clients during 23:00pm - 07:30am (local CY/EE time)

Requirements

• 2+ years of experience with hands-on technical or functional product support in SaaS companies. • English professional proficiency (C1+min.) with excellent verbal and written communication skills. • Strong self-learning and information processing skills in a fast-paced environment. • Ability to think critically, fix and resolve sophisticated problems in a changing environment, take initiative and identify issues. • Customer-oriented mentality: we do revolve around providing an overall outstanding experience. • Ability to grasp technical issues and understand their impact on the service being delivered to customers. • Willingness and ability to learn constantly. • A University Degree or broad theoretical job knowledge acquired through higher education. • Background in computing (Mac & PC), networking, usage of various web-browsers, PC troubleshooting, firewalls and proxy servers.

Benefits

• Health insurance for you and your family • SIM card with unlimited internet access for employees (provided during your employment) • 21 paid vacation days • 5 uncertified sick days per year • 10 fully-paid working days of sick leave per year • School allowance of up to €600 per month (for children at school age) • Up to 18 weeks of fully-paid maternity leave • 2 weeks of fully paid paternity leave. Enhanced four weeks of fully paid paternity leave will be available for employees after 6 months of continuous service