Incident Program Manager

April 2

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WriteWise

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WriteWise is a modern risk transfer platform that aims to reduce health insurance costs in the U. S. by addressing drug costs, a rapidly rising expense in healthcare. Using a proprietary underwriting engine, WriteWise offers unique insurance products to contain pharmacy-related costs, providing protection against rising utilization and specialty costs while ensuring quality pharmacy coverage for employees at a lower price. The company connects various stakeholders in the insurance ecosystem, such as carriers, pharmacy benefit managers, and employers, to foster comprehensive solutions that enhance healthcare affordability and compliance with essential health standards.

PMPM Guarantees

2 - 10 employees

Founded 2023

⚕️ Healthcare Insurance

💳 Fintech

☁️ SaaS

📋 Description

• As our founding Incident Program Manager, you’ll own building the incident response program at Thatch. • This includes, but is not limited to: defining an incident framework that informs the right level of company response, and during leading remediation to improve the reliability, response, and detection of incidents. • You will also drive incident handling by owning incidents themselves, coordinating across teams to resolve the issue while communicating to our customers. • We are looking for individuals who operate at the highest level cross-functionally, and feel very comfortable working in ambiguity. • You understand when it is necessary to forge ahead, and when it is necessary to take a step back and gather more answers to make an informed decision. • You are extremely customer focused, always thinking about how Thatch can build a resilient healthcare experience for everyone. • Own building the incident program at Thatch. • You will create incident frameworks that account for the issue type, impact, and any other relevant inputs. • Act as an Incident Response Manager (IRM). • You will drive and own incidents with a high level of urgency, cross-functional collaboration, and accuracy. • You will closely work with cross-functional teams to resolve incidents, and build internal infrastructure and processes for reliability, response, and detection of incidents. • Lead the incident review process and post-mortems. • We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. • We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. • Here's what to expect: 30 minute Zoom meeting with the hiring manager to dive deeper into your experience and the role, 30 minute Zoom meeting to meet 3 members of the team, 30 minute Zoom meeting with our founders to discuss your approach to culture and our operating principles. • We’re a fully distributed early stage company using technology to change the way America does healthcare.

🎯 Requirements

• You have shown the ability to manage multiple cross functional issues concurrently. • You thrive working in fast paced and sometimes chaotic environments, always pushing forward for a resolution even when the problems are ambiguous. • You thrive under pressure and maintain a composure during high pressure situations. • You have a keen sense of balancing when a decision needs to be made versus when additional information gathering is needed to make the right next step. You strongly bias for action and act as an owner. • Strong written and verbal communication skills, understanding how to shape communications out to customers depending on the situation. • Prior experience troubleshooting insurance carrier issues. • Strong data and analytical skills using SQL, Metabase, and other querying tools.