XA Group
XA Group is an innovative technology company headquartered in the UAE that develops the AI-powered ADDENDA platform. This software as a service (SaaS) platform is designed to streamline motor insurance and vehicle repair management, enhancing operational efficiency and customer satisfaction. Initially focusing on motor insurance, ADDENDA integrates claims processing with policy management and is poised to expand into other insurance verticals. The suite includes solutions for first notices of loss, vehicle recovery, parts sourcing, repair estimation, and customer engagement, leveraging artificial intelligence for improved accuracy and automation of workflows.
Customer Support Manager
November 28, 2024
🇮🇳 India – Remote
💵 ₹450k - ₹600k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
XA Group
XA Group is an innovative technology company headquartered in the UAE that develops the AI-powered ADDENDA platform. This software as a service (SaaS) platform is designed to streamline motor insurance and vehicle repair management, enhancing operational efficiency and customer satisfaction. Initially focusing on motor insurance, ADDENDA integrates claims processing with policy management and is poised to expand into other insurance verticals. The suite includes solutions for first notices of loss, vehicle recovery, parts sourcing, repair estimation, and customer engagement, leveraging artificial intelligence for improved accuracy and automation of workflows.
📋 Description
• Customer service professional with experience in Automobile Bodyshop and repair industry • Responsible for product support to clients in Punjab & North Region India • Training facilitator to organize and deliver training to dealership officials • Create, organize and deliver training on software solutions • Provide continuous support before, during, and after training sessions • Maintain up-to-date knowledge of industry trends and technologies • Flexible to travel to dealerships regularly • Open to adopting new software technologies and imparting knowledge • Developing reports to evidence training and improvement • Maintaining attendance and feedback records
🎯 Requirements
• 2-4 years of experience in Automobile Bodyshop and repair industry • Flexible & open to travel at multiple locations on day-to-day basis • Regional Language understanding, multi-lingual is an advantage • Automobile background is an added advantage
🏖️ Benefits
• Group Health Insurance Benefit • Attractive Incentive and variable plans • Work Life Balance
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