Technical Account Manager
September 6
Description
• Leading discussions with senior leadership regarding technical and product strategy, incidents, trade-offs, and risk management. • Developing close relationships with customers to understand their business/operational needs and technical challenges, and helping them achieve the greatest value from our products. • Working with developers and senior engineers to provide advocacy and strategic technical guidance, helping customers plan and build solutions that proactively drive application health. • Collaborating with Product and Development teams to customize specific products for customers. • Monitoring the progress of product integrations and ramp-ups to ensure their success.
Requirements
• Minimum 3 years of experience in a technical account manager or integration engineering role, preferably in a fintech or payments industry. • Strong understanding of RESTful APIs, SOAP, JSON, XML, and other web services protocols and API management tools (e.g., Postman, SoapUI, Swagger). • Proficiency in Web fundamentals (HTML, CSS, JavaScript, RESTful API, Frameworks) • Expertise in at least one of the server-side languages (Golang, Python, Node.js, others...) • Exposure to some of the server and database technologies (Apache, Nginx, ISS, MySQL, Oracle, PostgreSQL, MongoDB, etc.) • Experience with a ticketing system is a plus. • Excellent analytical, technical, problem-solving, and project management skills. • Exceptional organizational skills, with the ability to manage multiple activities and projects simultaneously. • Fluency in English is essential for this position.
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