Technical Support Engineer
November 20
Description
• Analyze operational metrics, monitoring systems, and support escalations. • Respond to Production Support tickets from multiple domestic and international teams. • Prioritize issues and troubleshoot them independently. • Ensure quality of service and quick resolution to production problems. • Provide expert support and product knowledge on Search & Display Advertising products. • Work closely with Customer Service, Sales, and other Business teams. • Collaborate with Operations, Development, QA, and Engineering teams.
Requirements
• BS in Computer Science or a technical field. • MS is a plus. • Working knowledge of a development and scripting language required such as Java, JSON, HTML. • Working knowledge of the Linux operating systems required such as RHEL is a plus. • Working knowledge of SQL and at least one database environment. • Minimum 4 year or more experience in a customer-facing technical help desk/product support environment. • Preferably in an Operations or Enterprise service center. • Advanced written and verbal communication skills, including the ability to effectively communicate complex issues to both technical and non-technical users. • Strong background in user support and familiarity with current web practices and concepts. • Excellent initiative, interpersonal, and problem-solving skills with a strong desire to learn. • Digital online advertising knowledge a plus.
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