Lead Product Manager - Guest Experience Management

4 days ago

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Yelp

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Yelp is a platform that connects users to great local businesses by providing user-generated reviews and information. It fosters a global online community where individuals can share experiences and recommendations about restaurants, services, and more. Yelp operates as an inclusive remote workplace, emphasizing personal growth, community, and well-being for its employees, while continuously striving to maintain consumer trust and authenticity in its operations.

Connecting people with great local businesses

1001 - 5000 employees

Founded 2004

👥 B2C

🛍️ eCommerce

📱 Media

💰 $25M Series E on 2010-01

📋 Description

• Build consumer experiences for Waitlist and Reservations, drive traffic to restaurants, and grow Yelp users. • Define, communicate, and execute long-term strategy and roadmaps. • Contribute to a thoughtful and cohesive approach to consumer acquisition, onboarding, and guest experience. • Partner closely with Design and Engineering teams to build and iterate solutions for customer needs. • Partner closely with go-to-market teams (Sales, Marketing, Customer Success) to launch products, gather customer feedback, and share roadmaps. • Collaborate with other PMs across Yelp to build holistic restaurant product solutions.

🎯 Requirements

• 4+ years of experience in product management. • A balance between strategic thinking, attention to detail, execution. • Customer focus: you genuinely care for our customers and know their needs the best. • Great design sense: your wireframes can convey a product vision. • Passionate about data: you can run your own queries and slice and dice data to bits. • Excellent execution: you make things happen. • Solid understanding of how to grow metrics and lots of practice running A/B tests. • Comfort in the spotlight of high-visibility initiatives. • Thrive in ambiguity and lead the team to clarity. • A track record of partnering well with cross-functional teams.

🏖️ Benefits

• Compensation range is $124,000-233,000 annually. • Depending on your role and level, you may also be offered a bonus, restricted stock units, and benefits.