Support Software Engineer

5 days ago

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Yembo

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Artificial Intelligence • Deep Learning • SaaS • B2B • Relocation

11 - 50 employees

🤖 Artificial Intelligence

☁️ SaaS

Description

• Yembo is a remote company on a mission to bring trust and transparency to home services industries through virtual inspection technology. • We’re looking for a support software engineer to handle product-related customer escalations and maintain secure, reliable code at scale. • You'll be responsible for troubleshooting technical support tickets and implementing long-term solutions.

Requirements

• Full stack developer (PHP, Javascript, React, Typescript, AWS (EKS, EC2, S3, Cloudfront, Route 53), MongoDB, NodeJS) - Backend focus preferred with ability to collaborate with frontend developers • Ability to write idiomatic code and adhere to best practices • Be able to jump into an existing code base and understand what’s going on • Knack for troubleshooting and problem solving • Ability to communicate technical solutions internally and externally • Ability to work with external developers on integrations • Ability to see projects through from start to finish • Ability to analyze support data and come up with solutions to reduce repeat issues • Autonomous, driven, can-do attitude

Benefits

• 100% Employer Covered Health Care Plan for you and your family (Medical, Dental & Vision) • Retirement Plan (We offer a 401k with 4% company match) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Unlimited Flex PTO, Flexible Sick Leave & 11 National Holidays) • Parental Leave for both caregivers • Annual Events & Meetups • Work From Home (Fully Remote Team) • Stock Option Plan • Learning & Development Opportunities • Note: Health care, retirement and insurance benefits are currently available only for US employees.