Yempo - Your Employees Offshore
Yempo - Your Employees Offshore is a specialist provider of outsourced, Philippines-based accounting, finance, and Information Technology (IT) professionals. Yempo serves clients in countries like Australia, US, Canada, UK, New Zealand, Hong Kong, and Japan, focusing on IT & Development and Finance & Accounting outsourcing services. The company emphasizes hiring high-caliber staff, offering cost-effective solutions by sourcing highly qualified talent from the Philippines. Yempo provides a seamless support structure, strong positive culture, and ensures compliance with local labor regulations, under the leadership of experienced professionals like CEO Michelle Fiegehen. The company prides itself on modern technology infrastructure and flexible partnership options, making it an attractive choice for businesses looking to address talent gaps.
Offshoring / Outsourcing • IT Services • Accounting Services • Small Businesses • Enterprise Businesses
Helpdesk Specialist
February 8
Yempo - Your Employees Offshore
Yempo - Your Employees Offshore is a specialist provider of outsourced, Philippines-based accounting, finance, and Information Technology (IT) professionals. Yempo serves clients in countries like Australia, US, Canada, UK, New Zealand, Hong Kong, and Japan, focusing on IT & Development and Finance & Accounting outsourcing services. The company emphasizes hiring high-caliber staff, offering cost-effective solutions by sourcing highly qualified talent from the Philippines. Yempo provides a seamless support structure, strong positive culture, and ensures compliance with local labor regulations, under the leadership of experienced professionals like CEO Michelle Fiegehen. The company prides itself on modern technology infrastructure and flexible partnership options, making it an attractive choice for businesses looking to address talent gaps.
Offshoring / Outsourcing • IT Services • Accounting Services • Small Businesses • Enterprise Businesses
📋 Description
• Provide first-line support to diverse clientele. • Reset passwords and multi-factor authentication for Office 365, Google Workspace, and WindowsOS via AAD and AD. • Provide technical support for commonly used applications such as Outlook, Slack, Zoom, and QuickBooks. • Handle administration for Office 365/Google Workspace requests. • Resolve file system syncing issues with OneDrive, Dropbox, and Google Drive. • Troubleshoot network connectivity issues. • Address email-related issues. • Diagnose hardware-related issues. • Resolve printer and scanning issues. • Document work in support requests. • Participate in knowledge-sharing activities and stay updated on industry trends.
🎯 Requirements
• At least 2 years of recent technical support experience, preferably in an MSP environment. • Previous customer support experience is highly valued. • A clear communicator with English fluency in reading, writing, and verbal communication. • Comfortable in dealing with clients who have urgent needs, are impatient, and difficult to reach. • Confident in speaking with clients in many locations around the world and supporting their technical requests. • Strong understanding of Windows 11 and Windows Server operating systems and applications. • MacOS/iOS knowledge is a plus. • Experience in network administration, particularly with Ubiquiti and Meraki devices. • Experience with Domain Controllers, Active Directory, DHCP, DNS, Azure, Hyper-V, VMWare, and VoIP systems is a plus. • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning. • Able to follow directions and adapt to a rapidly changing work environment and SOPS. • Strong multitasking abilities and effective time management. • A passion for technology and a fast learner of new products and systems. • A strong sense of urgency and commitment to quick and efficient client service.
🏖️ Benefits
• Highly competitive salary – paid weekly! • HMO enrollment on commencement • Additional HMO dependents added each year of service • 20 vacation days per year; 7 sick days • Annual performance bonus and incentives • Annual salary reviews and increases • Free cooked rice, snacks and hot drinks • Company polo shirts provided • Fantastic bright and cheerful open-plan work environment • Prestigious clients and highly professional and friendly co-workers
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