Claims Manager - Professional Liability

March 19

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Counterpart

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Counterpart is a company that focuses on providing management liability insurance products tailored for small business owners and insurance brokers. They offer a comprehensive range of insurance products including Directors & Officers Liability, Employment Practices Liability, Fiduciary Liability, and General Liability coverage. Counterpart is recognized for its innovative approach to mitigating risks and delivering value through a user-friendly platform, supporting efficiency and effectiveness in claims management and risk assessment. The company is committed to supporting small businesses in navigating financial risks through custom insights and expert guidance. Counterpart partners with brokers to enhance client experiences and offers API integration for seamless service delivery.

insurance • management liability • technology • data • D&O

11 - 50 employees

☁️ SaaS

🤝 B2B

📋 Description

• Complete accurate and timely investigations into the coverage, liability, and damages for each claim assigned to you. • Actively manage each claim assigned to you in a way that produces the most timely and cost-effective resolution. • Build and maintain positive and productive working relationships with internal and external customers, including policyholders, brokers, carrier partners, and Risk Engineers (underwriters). • Direct and monitor assignments to experts and outside counsel, and hold those vendors accountable for meeting or exceeding our service standards. • Support our data collection efforts and models by effectively using the Counterpart claim system to fully and accurately capture critical details about each claim assigned to you. • Identify and escalate insights into emerging claims trends across industries, geographies, and key business segments. • Offer user-level feedback and insights to support the continuous improvement of our claim handling processes, guidelines, and systems. • Ensure that every touchpoint with our insureds and brokers is representative of our brand, mission, and vision.

🎯 Requirements

• At least 10 years of professional experience, with at least 5 years of experience litigating or managing dental professional liability or medical professional liability claims. Previous carrier experience is a plus. • Bachelor’s degree required; law degree (J.D.) and professional designations (RPLU, AIC, etc.) highly preferred. • Must possess all required state claim adjuster licenses, or be able to obtain them within 90 days of hire. • Proven ability to work both independently on complex matters and collaboratively as a team player to assist others as needed. • High level of personal initiative and leadership skills. • Exceptional time management, problem solving and organizational skills. • Comfort and skill operating in a paperless claims environment and using Microsoft Office products (Word, Excel, etc.). Additional familiarity with Google Docs Editors suite is a plus. • Willingness to use creative thinking and data-driven insights to overcome obstacles to resolution. • Strong communication skills, both verbal and written. • Ability to succeed in a full remote workplace environment, and travel as necessary (approximately 10-15%).