Zencity
Zencity is a platform designed for local governments and public safety agencies, utilizing AI-driven analytics to enhance community engagement and decision-making. It helps government and law enforcement leaders gather insights from community data, ensuring transparency and effectiveness in their operations. By enabling better performance management, communication, and resource allocation, Zencity empowers cities and their leaders to build trust and make informed decisions that reflect the needs of their residents.
SaaS • Government Transparency • Smart Cities • Civic Engagement • Machine Learning
Enterprise Customer Success Manager
March 13
Zencity
Zencity is a platform designed for local governments and public safety agencies, utilizing AI-driven analytics to enhance community engagement and decision-making. It helps government and law enforcement leaders gather insights from community data, ensuring transparency and effectiveness in their operations. By enabling better performance management, communication, and resource allocation, Zencity empowers cities and their leaders to build trust and make informed decisions that reflect the needs of their residents.
SaaS • Government Transparency • Smart Cities • Civic Engagement • Machine Learning
📋 Description
• Zencity is a mission-driven startup re-inventing the way governments hear from, understand, and engage with their residents. • As an Enterprise CSM, you will be fully responsible for driving the customer journey and building impactful relationships with your own book of business in a high-touch, senior role. • Provide thought partnership and guidance to executives, train/enable government junior staff, and proactively deliver value to clients. • Looking for candidates who enjoy operating proactively and taking ownership of their work while collaborating and tapping into internal resources.
🎯 Requirements
• 7+ years of experience in customer success, strategic/business/organizational consulting, or similar roles • Professional experience working with state and local government, specifically city & county leaders • Professional presence in a fast-paced, ever-changing environment. • Must be comfortable and confident in regular meetings with high-level government officials • Strong relationship-building skills • Strong digital/technical skills and ability to simplify complex technical products to audiences with low digital proficiency • Availability to travel - 25%
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