Zendesk
Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.
Help Desks • Customer Support • SaaS • Customer Community • Customer Service
APAC Marketing Operations Manager
March 3
Zendesk
Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.
Help Desks • Customer Support • SaaS • Customer Community • Customer Service
📋 Description
• Join our dynamic, global organization at a pivotal time of transformation. • Drive strategic initiatives, optimize regional marketing programs, and ensure operational excellence across APAC. • Oversee the execution of marketing programs, including budget management and performance tracking. • Manage the execution of Showcase events across APAC, ensuring adherence to quality standards. • Analyze regional performance data, create reports, and provide insights to inform decision-making. • Serve as a key liaison between HQ and the APAC regional marketing team.
🎯 Requirements
• 8+ years of experience in marketing operations, business operations, or program management within a high-tech/SaaS environment. • Strong background in marketing strategy and execution, with a focus on efficiency and scalability. • Exceptional project management skills, capable of handling multiple projects across regions. • Strong analytical abilities to leverage data for decision-making and process improvements. • Excellent communication skills, with the ability to engage stakeholders at all levels. • Experience designing and executing large-scale marketing programs and events. • Ability to thrive in a fast-paced, remote environment with shifting priorities.
🏖️ Benefits
• Flexible work environment • Global collaboration opportunities • Inclusive culture
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