Zendesk
Help Desks • Customer Support • SaaS • Customer Community • Customer Service
5001 - 10000
💰 Grant on 2019-09
Managed Services Consultant
October 28
Zendesk
Help Desks • Customer Support • SaaS • Customer Community • Customer Service
5001 - 10000
💰 Grant on 2019-09
Description
• Support enterprise customers using Zendesk products • Optimize customer services • Manage a portfolio of customers • Provide proactive recommendations • Ensure customers realize ongoing value from services
Requirements
• 5+ years of professional consulting or customer success experience • Good understanding of support process and infrastructure • Excellent instincts to interface at Manager-Level • Excellent communication and interpersonal skills • Empathy and ability to understand customer needs • Enthusiastic about technology with technical aptitude • Passionate about customer service • Strong project and relationship management skills • Ability to multitask without getting frazzled • Willing to travel domestically up to 10%
Benefits
• Competitive pay • Flexible hours • Remote work • Dynamic parental leave plans • Snacks and more
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