Senior Backend Engineer - Zendesk AI Agents

October 25

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Zendesk

WebsiteLinkedInAll Job Openings

Help Desks • Customer Support • SaaS • Customer Community • Customer Service

5001 - 10000

💰 Grant on 2019-09

Description

• This role will work on the exciting Zendesk AI Agent (Ultimate) product. • You'll play a key role in shaping and building our backend, collaborating closely with our Product Manager, AI and Machine Learning Engineers, Frontend developers, and the broader tech team. • Deliver groundbreaking features focused on speed and reliability. • These autonomous bots are poised to redefine how we interact with AI, and you'll have a direct hand in making this vision a reality. • You will have full responsibility to build, test, and iterate rapidly to bring high-quality AI products to our massive user base at an unparalleled scale. • Maintain and develop components and services together with your team. • Anticipate future use cases and developments to strategize and design a microservice infrastructure that connects to multiple third party systems. • Improve our code base and processes and develop new product features. • Become part of the backend chapter, a community where everyone has an impact on the architecture of the system. • Stay up to date on industry trends, helping drive Ultimate to innovate, learn and experiment with new tools and technologies to continuously develop.

Requirements

• Skills and confidence in writing robust code to build high-performing applications. • Knowledgeable on microservices architecture, design patterns and best practices. • Ability to create fast database queries for large amounts of data. • Positive, pro-active team player who is passionate about their craft, is keen to take part in product discussions, and cares about helping the team deliver. • You enjoy coaching and enabling others and are a natural motivator and enthusiastic mentor. • Reliable and transparent engineering, regularly unit testing and documenting your work. • You foster and champion a culture of continuous feedback and utilize it as a tool for growth. • Drive for continuous learning, with the ability to get up to speed with new systems and concepts quickly. • Good communication skills, high proficiency in English with the ability to adapt communication style to given audience and situation. • Experience with NodeJS (ES7), MongoDB, Typescript.