Services Consultant

November 1

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Zendesk

WebsiteLinkedInAll Job Openings

Help Desks • Customer Support • SaaS • Customer Community • Customer Service

5001 - 10000

💰 Grant on 2019-09

Description

• Serve as a trusted advisor and key partner for customers throughout implementation and optimization • Leverage deep product knowledge to align customer needs with Zendesk capabilities • Oversee various projects concurrent, ensuring timely and successful delivery • Lead meetings to facilitate discussions with customers, providing clear and effective communication • Work closely with internal teams to ensure project success and alignment • Utilize strong problem solving skills to manage risks and adapt to unique challenges • Contribute to continuous improvement of Zendesk methodologies and tools

Requirements

• Proven experience in software implementations, in a customer facing role • Strong project management skills with a track record of on time delivery of projects • Excellent verbal and written communication • Ability to build strong relationships with customers and internal teams • Strong problem solving skills and flexibility to adapt to changing projects and needs • Passion for advancing methodologies and continuous improvement • Ability to travel as needed for customer projects and internal offsites

Benefits

• competitive pay • benefits • appealing offices • snacks • flexible hours • remote work • dynamic parental leave plans • investments in diversity and inclusion