Zendesk
Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.
Help Desks • Customer Support • SaaS • Customer Community • Customer Service
Staff Software Engineer
February 28
AWS
Cloud
Docker
GraphQL
JavaScript
Kafka
Kubernetes
MySQL
Open Source
React
Redis
Ruby
Ruby on Rails
TypeScript
WordPress
Zendesk
Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.
Help Desks • Customer Support • SaaS • Customer Community • Customer Service
📋 Description
• Actively shape and develop our theming platform to support both coding and non-coding customisations. • Participate in brainstorming, designing, prototyping, and programming within an agile environment. • Spearhead the resolution of complex reliability problems at scale, showcasing comprehensive expertise across the entire technology stack. • Champion a deep understanding of the product and cultivate a customer-centric approach within the team. • Lead, mentor, and teach colleagues at various career levels, imparting advanced insights and promoting a culture of continuous improvement. • Effectively communicate complex changes, strategies, and technical decisions to stakeholders within the organization with a high level of clarity and consideration. • Guide the team in exploring architectural strategies through consensus-based decision making and documenting decisions.
🎯 Requirements
• 6+ years of experience with Ruby on Rails or a comparable web stack. • Strong engineering, architectural experience and extensive knowledge in systems design. • Autonomy to lead a project through its execution, while also knowing when to ask for help. • Able to mentor and lead engineers, contributing to an enjoyable work environment that promotes teamwork. • Experience using observability tools to ensure system reliability at scale. • Open minded and inclusive mentality, both for your colleagues and your work. • English proficiency both spoken and written.
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