Technical Support Specialist

November 12

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Zendesk

WebsiteLinkedInAll Job Openings

Help Desks • Customer Support • SaaS • Customer Community • Customer Service

5001 - 10000

💰 Grant on 2019-09

Description

• Be the first point to provide resolution of all technical queries from customers related to Zendesk’s multi-product platform via live messaging/chat as primary support channel and perform initial troubleshooting as needed • Be responsible for the customer experience and work to exceed their expectations. • Dedicatedly look for solutions to problems and propose improvements if something could work better

Requirements

• At least 2 years of experience in Technical Support, ideally in a software technical environment • Proven experience supporting customers and performing basic troubleshooting /replicating issues mainly via live messaging/chat, but also phone and email • The ability to evaluate, troubleshoot, replicate and follow-up on customer technical issues • Experience in a Swarming based support environment • The ability to multitask • Familiarity with API, HTML or/and CSS (desired) • Proficiency in spoken and written French and English languages • Strong communication skills including technical writing ability • A good level of digital proficiency • Knowledge of common help desk/ticketing solutions, Zendesk is a plus • Experience troubleshooting analytics is a plus