Zenlayer
bare metal cloud • global data centers • edge computing • Content Delivery Network • Managed Hosting
IDC Engineer
December 9
Zenlayer
bare metal cloud • global data centers • edge computing • Content Delivery Network • Managed Hosting
Description
• As a member of Zenlayer you are ACTION ORIENTED – understand task priority and the urgency of meeting deadlines. • You will be part of the team responsible for the global operational support of Zenlayer Data Center. • Your primary responsibility is to monitor a smooth process during shift and standby to resolve issues. • Complete hardware support work order and all scheduled data center MACs. • Maintain a safe and secure operating environment by reporting any violations to the direct supervisor. • Provide smart-hands assistance at various sites within specified SLA response time. • Provide status reporting regarding data center service availability, performance, and capacity utilization. • Strong working knowledge with server and network hardware and components as well as data center productivity and support tools.
Requirements
• Bachelor’s Degree and minimum of 1 year of IT support experience OR 3+ years’ experience in related computer work or equivalent combination of experience and education that demonstrated success skills in related fields, such as IT/MIS support. • Must be self-motivated, detail oriented, positive in approach, professional and help create, develop and implement project process improvement(s). • Excellent communication skills. • Basic network, servers, and OS knowledge. • Understand TCP/IP. • Ability to use hand tools. • Ability to lift heavy loads, up to 50 lbs. • Must be able to work at heights, off of a ladder and in confined space. • Ability to travel 20%+ of time. • Ability to rotate shift including holiday, off hours (i.e., graveyard shift), weekend and vacation.
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