IT Security Administrator - APAC, Australia
September 25
Description
• Take an active role as a co-owner of IT and Security operations to ensure processes and procedures are built, maintained, and operated with security, efficiency and effectiveness in mind • Assist in onboarding and offboarding of employees and contractors (i.e., creating new users, configuring laptops, and receiving returned equipment) while offering excellent communications that enhance our new hire experience • Provide best practice customer service to all users, such as monitoring and responding quickly and effectively to user requests or incidents • Provide advanced troubleshooting and problem resolution via telephone, email, and using remote assistance • Diagnosis and resolution of computer hardware, software, network, SaaS applications such as Okta, Google Workspace, Slack, etc. • Provide IT or application training to employees to ensure they have the technological resources and knowledge of how to use those resources to accomplish their jobs • Author and revise documentation of environment and operation procedures as needed • Evaluate tooling and procedures to enhance security and improve end user productivity and effectiveness • Configure, and support security and IT administration tools (e.g., MDM, IAM, EDR, SIEM, & IDPS) • May require work nights, weekends, or holidays on a rotational basis with the rest of the team to ensure 24x7 coverage • Supports our CISO in additional security projects, as needed
Requirements
• 3+ years of technical support experience in corporate support, and working as a Security, Helpdesk, or IT Administrator • Experience working in a fully-remote, cloud-native environment • Excellent customer service, communication, and organizational skills with a high level of attention to details • A persistent, can-do attitude with a bias toward action • Strong analytical and troubleshooting skills • In-depth knowledge of macOS and broad knowledge of productivity, collaboration and communication tools • Experience with Okta, Google Workspace, Office 365, MDM, Slack, and Confluence • Experience with ticketing systems (Jira, ZenDesk, etc.) • Familiarity with the following Technologies: Endpoint Detection and Response, Anti-Virus, VPN, Zero Trust, Network protocols, Linux, Phishing email mitigation/response
Benefits
• Healthcare Insurance: Zero Hash covers roughly 100% of employee premiums (U.S. Only) • Chance to earn equity • Vision Insurance (U.S. Only) • Dental Insurance (U.S. Only) • Maternity & Paternity leave • Visa sponsorship • 401k (U.S. Only)
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