Junior Technical Support Engineer
December 11
Description
• Provide analysis and real time reporting for major incidents, SLAs, SLOs, etc. to key partners • Support incident response on critical applications and infrastructure issues • Ability to communicate technical issues to customers • Triage and troubleshoot system issues • Work closely with developers and operational teams on escalated technical issues • Manage Zendesk and JIRA related workflows • Create alerts and dashboards based on application logs and business metrics • Strive for zero outages and a low level of production issues.
Requirements
• 1-3 years Experience of technical operations and customer support • Knowledge of relational/document-oriented databases incl. SQL • Ability to perform REST API/FIX API troubleshooting • Familiarity with Python/Bash scripting is a plus • Familiarity with FIX API/WebSocket API is a plus • Basic understanding of a blockchain and trading environment is appreciated • Experience with Zendesk, Jira, Confluence, and real-time monitoring tools such as grafana, prometheus, loki, opsgenie
Benefits
• Chance to earn equity • Maternity & Paternity leave • WeWork Membership • WFH Yearly Stipend • L&D Stipend (after 6 months)
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